ISP Woes

Thank you to everyone who pointed out that my Web site and blogs disappeared this morning. Something went wrong with my ISP. The best information I could obtain came from its Web site, which said, “We’re currently experiencing issues with customer websites being served correctly.” Thanks, but I knew that.

This the second time in a week my Web site disappeared. The first time, it shut me down after failing to notify me that the credit card I had on file had expired. When a customer service rep insisted I had been sent notice, he at first could find no record of it then claimed to have found an e-mail sent to a long-discontinued e-mail address. When I pointed out that I had revised my e-mail contact info some time ago and received many e-mails from the company at my correct address, he explained that cancellation notices were sent from a different server that had never been updated with my correct information.

Because the company is headquartered in my home state of Massachusetts, I tried to contact the general counsel to suggest that he have his company review its policies and practices. He never responded to me.

I have been with the company, BlueDomino, since 2001, with only occasional and minor problems. It, in the meantime, has been through at least one and perhaps multiple changes of ownership. I hate to contemplate changing my ISP, but I’m not I have a choice any longer.

So, any suggestions?

And it would be nice if the ISP also offers pre-installed WordPress, because it may also be time for me to move off Blogger.

Posted in:
Tagged:
Updated:
  • http://mediationchannel.com Diane Levin

    Bob, sorry to hear about your web hosting issues. May I suggest inmotionhosting.com? I’ve been really satisfied with them — no pesky server issues with them, ever, in the 12 months I’ve been with them following a bad experience with GoDaddy. Plus they offer one-touch WordPress installation if you’re thinking about leaving Blogger. (WordPress incidentally allows you to import posts from Blogger easily.)

    Best of luck, Bob, and keep us posted!

    Diane

  • http://www.davidtcarson.com/ David Carson

    I’ve been with Blue Host for about a year and they’ve been great. One click WP install.

    But I’m in the process of setting up a dedicated server over at Media Temple only because I’m starting to host more and more sites. MT is aimed more at premium/business users.

    You will be very happy once you move over to WordPress!

  • http://www.votelaw.com/blog Ed Still

    Bob, take a look at Hosting Matters (hostingmatters.com). I have been with them for several years. A few outages or slowdowns, but the customer service people could explain to me what was happening and when it would be resolved.

  • http://www.sannsmediation.com Marvin Schuldiner

    In addition to mediating (and blogging), I also do web development. I use a host called Elpex. Their customer service is excellent.

    I use WordPress for my blog and it is excellent. It takes 5 minutes to install and you do not really need a lot of expertise to do it.