Oct 26, 2012

MyCase Acquired by AppFolio

7 Comments · Posted by Robert Ambrogi in General

The cloud-based practice management application MyCase announced this week that it has  been acquired by AppFolio, a company that creates software for use in residential property management. MyCase founder and CEO Matthew Spiegel announced the acquisition in an email to subscribers this week, saying that he will continue to run MyCase.

Here is what he said in the email:

Over the past two years, you have helped make MyCase the best and fastest growing web based practice management application on the market. It is with incredible pride that I say we have the most amazing customers a company could ask for. You provide us with valuable feedback and understand that we are working tirelessly to improve MyCase and provide unmatched service.

MyCase is passionate about providing the most robust solution with incredible customer service. We are committed to being the most responsive company in the marketplace and providing a simply perfect customer experience. We are committed to improving MyCase through user feedback and doing it extremely expeditiously and we will always do whatever we need to in order to keep that promise. It is for this reason that I am so very proud to share the news that MyCase has been acquired by AppFolio!

AppFolio is based in Santa Barbara and the team has many years of experience developing web-based software that is designed for businesses in specific vertical markets. They were founded by the same team that founded GoToMeeting and GoToMyPC, applications that most everyone is familiar with. The flagship product (AppFolio Property Manager) allows property managers to improve their workflow so they save time and get more done. AppFolio and MyCase are built with the same infrastructure and technology; we both have really happy customers who love our software; and the AppFolio team is just as dedicated to providing the best product and service available as we are. We really have so much in common with the AppFolio team – the match between our companies is incredible!

I want you to know that this merger means absolutely no change to you as a MyCase customer, other than better service and a better product. I will continue to run MyCase and our team will remain completely intact, with the addition of many people to help accommodate our continued growth. The whole goal of this endeavor is to make MyCase the best practice management system in the industry. I want you to feel very comfortable with this fact and I am personally available to answer any questions or concerns that you may have.

This is a monumental time for MyCase and our community. I want to again thank each and every one of you for being incredibly loyal MyCase subscribers. The future is so bright for us and we look forward to sharing it with you!

AppFolio is headquartered in Goleta, Calif. According to its website, its chief strategist, Klaus Schauser, was responsible for creating Citrix GoToMyPC and GoToMeeting, and its CTO, Jon Walker, has been a founding member of multiple start-up companies.

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  • David Knott · October 30, 2012 at 10:53 am

    AppFolio just made their public announcement 4 days after you shared this. I always appreciate your thumb being on the pulse of legal technology!


  • Matthew Whitten · November 1, 2012 at 10:45 pm

    App Folio? MyCase? I’ve never heard of either of them, and they just look like cookie cutter Google sites under semi-legitimate sounding urls.


    • Allen King · January 18, 2014 at 12:43 pm

      Actually it is not common for attorneys to charge interest on the balance. The only time I have seen attorneys claiming interest when they file a fee arbitration or civil suit against clients. Not a big deal if a client is slightly late so long as you are getting paid. Charging interest on top of high billable rates really pisses off clients. They will never comeback to the attorney ever again.


  • John Etheriedge · November 6, 2012 at 4:26 pm

    After using Time Matters/Billing Matters for years, we were interested in many of the conveniences and features advertised by several of the Cloud-based alternatives. After taking a look at a few of the competitors, we signed-up with MyCase. Unfortunately, we have encountered a major shortcoming, in our opinion. We have a fair number of individual and corporate clients with substantial outstanding balances, and we charge interest on those outstanding balances. This is quite common among firms in our region and practice areas. We believe that any company advertising a law firm billing solution, whether stand-alone or as a component or module of a broader practice management platform, should include the ability to apply/accrue interest on unpaid and outstanding client balances. Up front, MyCase confirmed that its product included the ability to apply interest on invoices. Indeed, it does. When creating an invoice, MyCase allows for the application of interest to the following: (1) current “time entries”; (2) current “expense entries”; or (3) a “sub-total” of current time and expense entries. These options are presented on a dropdown menu for selection during Invoice creation. MyCase does not, however, provide any option for application or accrual of interest on unpaid or outstanding balances. I cannot imagine why any attorney/firm would wish to apply interest to any current time or expense entry. In fact, the only item to which I expect any attorney/firm ever would apply interest is a client’s outstanding balance. An easy fix to this oversight by MyCase would be the simple addition of a fourth option (“Outstanding Balance” or “Unpaid Balance Forward”) to the “Apply Interest To” dropdown menu in MyCase’s invoice creation section. In light of the desirable and intuitive nature of this feature (application of interest to outstanding balances), we had hoped for a prompt and positive response from the MyCase team. Sadly, what we received instead was a statement acknowledging the importance of such a feature, but indicating that MyCase has “no timeline” on when it might consider incorporating such an addition. For the moment, we are “straddling the fence,” using some of the features offered by MyCase, while forced to continue using Time Matters/Billing Matters for invoicing of all clients with outstanding balances. Not an ideal situation, to say the least. It is too bad MyCase has not been more responsive on this glaring issue, as we have otherwise been very pleased with their offering.


    • Allen King · January 18, 2014 at 12:44 pm

      Actually it is not common for attorneys to charge interest on the balance. The only time I have seen attorneys claiming interest when they file a fee arbitration or civil suit against clients. Not a big deal if a client is slightly late so long as you are getting paid. Charging interest on top of high billable rates really pisses off clients. They will never comeback to the attorney ever again.


  • Author comment by David Coughlin · November 16, 2012 at 1:56 pm

    @Mr. Etheriedge,

    My invoices have the interest rate “stick” but, I also have the carrot of discounts for payments within 15 days. While I’m sure I don’t have a practice as large as yours, I would have to be litigating against a client to actually collect interest. Then again, most of my clients are ongoing/repeat clients. Having been in business for over 15 years before law school then in-house for good amount of time, I would NEVER pay interest on a late bill…especially to my lawyer.

    I realize that you were commenting about MyCase and the shortcoming of not having an accrued interest feature. However, I think you are “throwing the baby out with the bath water” here. MyCase has helped me to invoice and collect at a much quicker rate than other systems, due in part to its “social media” structure and due in part to the integrated credit card billing.


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