This is another in a series of interviews I am posting, all recorded for the Legal Talk Network at the Clio Cloud Conference in September. The full series, which also includes interviews conducted by Adriana Linares, can be viewed here.

In this interview, Avvo founder Mark Britton discusses what lawyers need to know about customer service.

Photo of Bob Ambrogi Bob Ambrogi

Bob is a lawyer, veteran legal journalist, and award-winning blogger and podcaster. In 2011, he was named to the inaugural Fastcase 50, honoring “the law’s smartest, most courageous innovators, techies, visionaries and leaders.” Earlier in his career, he was editor-in-chief of several legal publications, including The National Law Journal, and editorial director of ALM’s Litigation Services Division.