The document technology company Litera is telling customers it is prepared to continue full operations, even as it takes steps to reduce risk associated with the outbreak of coronavirus.
In a statement posted to its website and being distributed to customers, the company outlined the steps it is taking to address the outbreak and its plans for ensuring that its operations and customers are not materially affected.
As a global organization, the company said, it has the ability to distribute critical services across geographies to ensure that operations are not materially impacted. In addition, it said, its entire workforce is capable of working remotely, should that be required.
With regard to customer meetings, the statement said that, while the company values face-to-face meetings, it will offer all customers the option of meeting via videoconference and has the infrastructure in place to conduct all meetings remotely.
For its employees, the company is reducing international travel, the statement said. It is also considering other ways to reduce non-essential contact, including reducing the number of staff at large events and conferences and reviewing its participation in large-scale events.
Here is the full text of Litera’s statement:
“Statement from Litera on coronavirus (COVID-19)
“As a global company, Litera understands that the coronavirus (COVID-19) is impacting everyone around the world. In the interests of our customers, our staff, their families and their communities, we have taken a number of steps to do our part in reducing the risk associated with this outbreak and ensure we can continue to service our customers through this challenging time.
“1. Litera already has a business continuity plan for unlikely events such as this. As a global organization, we have the ability to distribute critical services across geographies to ensure that Litera’s operations are not materially impacted. In addition, our entire workforce is capable of working remotely, should the need arise, and many do so regularly as part of our day-to-day routine. As such, customers will not be impacted as the situation evolves.
“2. Though we continue to be very customer-focused and value face-to-face meetings, we will offer all customers the option of meeting via video conference, in the event that it is more suitable. We have the infrastructure in place to conduct all meetings remotely.
“3. Avoiding unnecessary travel was already important to Litera given its impact on the environment, and we are now further reducing international movement. Alternative options for cross-border meetings will be available.
“4. Finally, we are exploring other ways to reduce non-essential contact, including reducing the number of staff at large events and conferences, and our participation in all large-scale events is under ongoing review.
“We still plan to attend the British Legal Technology Forum in London, with a limited contingent of staff, on March 10, but are keeping a close eye on developments between now and then. Should the situation change we will notify those impacted.
“We will keep our customers updated on any changes that may occur to our day-to-day operations as the situation develops. Should you have any questions or concerns, please get in touch.”