E-discovery company Relativity is today announcing new pricing and licensing options for its cloud-based RelativityOne product, reducing data fees by up to 50 percent, introducing a more flexible billing model for all RelativityOne customers, and creating a special licensing option for e-discovery service providers at a lower wholesale rate.

Today’s announcement encompasses five changes to RelativityOne’s pricing and licensing. At a media briefing last week, Nick Robertson, chief operating officer at Relativity, outlined the changes.

  • Reduced data fees. Relativity will lower the overall data fees for RelativityOne by up to 50 percent. Video and rich media data will also be billed at a reduced rate of 50 percent of normal data fees. In addition, Relativity will roll out flexible data storage models that provide prices that it says will be more commensurate with the value users get from that data. Data used for early case assessment, or repositories where data is reused across multiple matters, will be charged at 33 percent the cost of active data, while archived case data in cold storage will be charged at 25 percent. Relativity says these pricing changes are being made to eliminate the cost barriers for organizations that want to move to SaaS.
  • New “RelativityOne User.” Until now, a customer could not purchase RelativityOne separate from Relativity. Their license gave them access to both the on-premises version and the SaaS version. Now, Relativity is introducing a new customer category of RelativityOne user, for customers who want to work exclusively in the SaaS product. These customers will have unlimited access to all RelativityOne features at a cost up to 60 percent lower than current user rates.
  • Unlimited analytics. RelativityOne users now get unlimited access to analytics, including email threading and active learning, at no added cost. As new analytics tools are developed for RelativityOne, customers will be able to use them at no extra cost.
  • More flexible subscriptions. Relativity is introducing a consumption-based subscription in addition to the traditional pre-commit approach. Under this subscription, users and data will be evaluated each month and pricing adjusted accordingly. Customers can sign on for this subscription as either a one- or three-year contract, with the longer contract offering more advantageous rates.
  • Provider licensing. Relativity is introducing a discounted, partner-specific license on top of the professional license it currently offers. This will be available both to solution providers and to law firms that offer e-discovery services as a business. The license gives providers the ability to offer RelativityOne tenants for managed services arrangements and to join the RelativityOne partner program for co-marketing opportunities and certifications.

Relativity introduced its cloud-based RelativityOne to the market in 2017, running on the Microsoft Azure cloud-computing platform. It is now the fastest-growing product in the company’s history, it says, having grown 420 percent in the last 12 months and with over 2PB of data under management.

But, as I’ve noted before, some of its channel partners were dismayed by the news, since many of them hosted on-premises installations of Relativity.

The new licensing for partners appears to be clearly aimed at assuaging some of these concerns. “The partner community remains the backbone of Relativity,” said a statement from the company announcing the changes.

Last week, I attended ILTACON, the annual meeting of the International Legal Technology Association, where I met with a number of legal technology companies for briefings on their latest news and products. Yesterday, I posted the first of a four-part roundup of those companies. Here is part 2. More tomorrow.


Every year at ILTACON, ILTA honors one company as Innovation Solution Provider of the Year. This year, for the second year in a row, that honor went to iManage, the document and email management platform.

It is quite a success story. Three years ago, after being acquired by HP in 2011, iManage was able to break free of the turmoil that engulfed HP after its purchase of Autonomy turned into a fiasco. The iManage leadership was able to buy out the company and its business from HP, and iManage’s original co-founder, Neil Araujo, became CEO. In 2010, it launched iManage Cloud, and last year, it acquired UK artificial intelligence company RAVN Systems.

At ILTA, I met with Araujo, who told me that iManage Cloud has seen 100 percent growth year over year, with more than 500 firms now using it. The company overall has seen 25 to 30 percent growth during this period. In every major geographic region in the world, the company has 70 percent or more share of the large firm market, and in Singapore, it’s 90 percent.

“The fundamental axiom that’s driving us is that if technology is playing a bigger role in the practice of law, then some vendor had to step up that has the capital and vision to make that happen,” Araujo said. “We’ve been on that journey to not just manage documents, but transform how law gets practice.”

At ILTA, iManage announced two new products:

  • iManage Drive, an add-in module for iManage Work that enables professionals to manage documents inside iManage Work as easily as if they were in a local drive. It appears like a local drive in Windows Explorer and Mac Finder, allowing users to drag-and-drop, delete files and perform other file operations in a familiar environment.
  • iManage Work 10.2, the latest version of iManage’s document and email management application, with new features, new supported platforms and enhanced search capabilities. Most notably, it has new integrations with Apple Macs and Google Gmail and new email filing features on the iPad.

Development of iManage, Araujo said, is focused on four pillars: improving the user experience, improving the ownership experience, optimizing security, and using artificial intelligence to create a man-machine partnership that better classifies and analyzes data.


Among e-discovery platforms, Relativity is the 800-pound gorilla. It dominates the market and has done so for years. But two years ago, many industry observers were scratching their heads over the company’s launch of RelativityOne, a SaaS version on Microsoft Azure of its seemingly ubiquitous on-premises product. After all, many of Relativity’s channel partners hosted Relativity, and those partners seemingly accounted for a good chunk of the company’s revenue.

But a fair number of those partners have since adopted RelativityOne, according to Shawn Gaines, director of product and community marketing, and David Horrigan, discovery counsel and legal education director, whom I met with at ILTACON. So far, 28 customers are using RelativityOne. Of those, 20 were Relativity customers who moved to the cloud version, and 12 of those 20 were channel partners. Some legacy customers are using a hybrid of both products to facilitate their transition to the cloud.

In addition, global firm Allen & Overy just last week signed a contract to use RelativityOne throughout its 44 offices worldwide.

RelativityOne is commercially available in the U.S., Canada, UK and Hong Kong. It will be available later this year in Brazil and Germany, and next year in Australia.

Meanwhile, the company has no plans to abandon its on-premises product, Gaines said. But a lot of development is focused on enhancing and optimizing the cloud product.

No doubt, all of this will be on the agenda when Relativity convenes next month for its annual user conference, Relativity Fest, which takes place Sept. 30 to Oct. 3 in Chicago. And for more on Relativity and e-discovery in general, check out its new podcast, Uncivil Procedure.

[Disclosure: David Horrigan formerly worked for me as a reporter and editor when I was at ALM in New York.]


I first wrote about BigHand, a company that offers dictation, voice recognition and voice productivity products, four years ago. Since then, it has continued to grow, according to Eric Wangler, its president, with whom I spoke at ILTACON. It is now used by some 200,000 professionals across 1,950 organizations.

Yet the business faces a challenge, he acknowledged, in that younger lawyers are less likely to use dictation. While dictation remains the lion’s share of the business, BigHand has been building out its offerings to address a wider range of workflow issues, all aimed at helping law firms become more efficient and productive.

To that end, it recently acquired two technologies to expand its capabilities, BigHand Evaluate, a matter pricing, budgeting and tracking product, and BigHand Quantum, a financial business intelligence product. BigHand picked up both of these products in April when it acquired DW Reporting, a provider of business intelligence and matter pricing for the legal sector.

Wangler discussed a survey BigHand commissioned from legal management consulting firm Altman Weil on how law firms handle administrative support work. It found that while law firms place a high priority on improving the efficiency of their administrative support staff, they lacked the data and information to make informed staffing decisions.

With its recent acquisitions and continued expansion of its core product, BigHand’s mission is to help firms better address these workflow, operational and staffing issues, Wangler said.


CaseFleet is a cloud-based case management software for litigators that builds a chronology to organize case facts and track key deadlines. It uses data visualization to organize all relevant case details and help lawyers hone in on relevant information or trends.

At ILTACON, I met with Jeff Kerr, the former litigator who is the company’s CEO and cofounder. He said that 2018 has been a year of further building out the platform’s capabilities. Among its newest features:

  • Full text document search, enabling users to find keyword matches in the text of thousands of documents.
  • Document reviewer, allowing attorneys’ first review of a document to be their last by preventing them from having to re-read the same documents when preparing for motions or trial. Instead of simply creating a new annotation or bookmark from text within documents, users can create facts and add them directly to the case chronology, with each fact linked to the exact location in the document that proves it.
  • Claims and issues outline, which both outlines the claims of a case to help attorneys structure their chronology and links important details and issues to the claims.

CaseFleet has provided me with access to a demo account, so watch for a more detailed review of the product.