Thomson Reuters, the dominant provider of research and information services for the legal profession, last week announced plans to reduce its workforce by 3,200 and close 30 percent of its offices by the end of 2020. What is going on and what does it mean for the company’s customers?

The timing of the news, announced

It was eight years ago that Thomson Reuters unveiled WestlawNext to great fanfare, eventually phasing out classic Westlaw entirely. A lot has changed in those eight years, both in the legal market and in legal technology.

Today, Thomson Reuters is officially announcing its next-generation legal research platform, Westlaw Edge, which uses advanced artificial intelligence and