So much legal technology news, I can barely keep up with it all, thanks in part to the fact that Sunday is the start of ILTACON, the annual conference of the International Legal Technology Association. Here are some of the week’s headlines.
Litera acquires Doxly. Litera yesterday announced that it has acquired Doxly, a four-year-old company founded by a former biglaw partner to manage the legal transactions. With Litera having just last month acquired Workshare, a London company with a transaction-management product of its own, Litera has now positioned itself as a leader in the transaction management space. I’ll be writing more on this later today, so stay tuned.
Payment platform Headnote now tracks client satisfaction. In what I believe to be a first for a payment-processing platform, Headnote announced this week that it has added a Net Promoter Score (NPS) tool that surveys legal clients at the point of payment and provides the firm with ongoing metrics on its NPS, a measure of client satisfaction with your services. The NPS is based on how likely clients are to recommend a firm’s services and is a metric that can be benchmarked and tracked over time. Headnote says that client sentiment is at its most authentic directly after the purchase experience, so the new tool surveys clients at the point of final payment with one question: “How likely are you to recommend this law firm to a friend or colleague?” I plan to write more about this, but in the meantime, you can see it on display this week at ILTACON, where Headnote will be at booth 910.
Automated filing of litigation emails and documents. American LegalNet, a company whose product is an end-to-end application for managing litigation dockets, deadlines and documents, has partnered with ZERØ, an AI-powered tool for managing email, to launch an integration of their products that automates the filing of litigation-related emails and documents and intelligently directs them into a law firm’s document-management system. The two companies say that the integration creates the first AI-driven product that allows law firms to reduce non-billable, labor-intensive end-to-end workflows by managing manual administrative tasks. If you are attending ILTACON this week, you will be able to see it in action at ALN’s booth 209.
Hotspot Law to go nationwide Sept. 1. Hotspot Law, a new platform and mobile phone app that connects consumers to free consultations with local lawyers, will expand its platform nationwide on Sept. 1, it announced this week. The platform, which is aimed at solo and small-firm attorneys, launched earlier this year in New York City. Consumers using the app pick an area of law where they need help and a zip code to receive a list of available attorneys. The consumer can then schedule a consultation and speak with the attorney directly from the app.
Platform helps firms speed adoption of new tech. Reynen Court is a year-old startup that has generated a lot of interest for its idea to create an “app store” for biglaw — a software platform designed to help law firms and legal departments speed adoption of AI and other new and existing technologies. This week, it launched the beta of that platform, with five of the world’s largest law firms participating in the beta: Latham & Watkins and Clifford Chance, both of which are investors in the company, as well as Paul Weiss, White & Case and Orrick. The company says that the platform combines a “solution store” for legal technology with a control panel that makes it easy for law firms and legal departments to run applications either on-premises or within virtual private clouds. The platform also enables firms to manage software subscriptions with enhanced interoperability between applications and provides usage monitoring and advanced application-specific metrics to aid in better predictability of IT software and infrastructure maintenance and expenditure.